AI Smiles Back: Japan’s Supermarket Chain Installed ‘Cheerful’ Surveillance
In a move that can be called curious, a major Japanese supermarket chain, AEON, has installed an AI system designed to measure the smiles of its staff. Dubbed “Mr. Smile,” the technology analyzes over 450 elements of employee behaviour, from facial expressions to tone of voice, all in the name of improving customer service. On … Read more