Do AT & T CEO Randall L Stephenson really care about and value their customers?
In the corporate world, it is said that satisfied customer is the best marketing strategy but do AT & T CEO Randall L Stephenson believe in that? Does he really care about their customers?
While looking at the customer complaint in social media, it tells the altogether different story. For example:
Kale™ @OhKale wrote on twitter:
@ATT you have the absolute worst customer care I’ve ever seen. You nickel and dime people. You also don’t stand Tru to your own contract!!
— Kale™ (@OhKale) August 10, 2016
Go Bucs @gobucs711 said:
@gobucs711 We’re here for you! We do apologize for the late reply. Please tell us what happened. We want to help! ^KeyonnaD
— ATTCares (@ATTCares) September 15, 2016
Similarly, other customers said as below:
Its days like today that I am reminded why I should have NEVER switched back to @ATT customer care is pathetic.
— Meaghan Doherty (@muggles81) September 9, 2016
@ATT @ATTCares your ineptness should not cost me money. horrible customercare. @VZWSupport @verizon
— Dave Feldman (@Feldmandesigns) September 6, 2016
Most #Annoying #Useless and #unproductive #CustomerCare by @ATTCares @ATT 5 days on with request in blackhole. That too when Fully paid.
— Vik Kumar (@vikceo) August 15, 2016
@ATTSmallBiz Small Business “care?!?!” AT&T has the WORST customer care! If ANY other ISP serviced my building I would switch today.
— KatGarcia (@prKatGarcia) November 9, 2011
Above examples are not the only complaints.
AT &T U-verse server is hosting websites such as www.ezinepost.com which is infringing on copyrights owned by subodhgupta.com and subodhgupta.co.uk .
Despite several requests to both ezinepost.com and also AT &T abuse depart no action has been taken and email to AT & T CEO to Randall Stephenson met with silence.
But can any business survive in today’s world by ignoring their customers?