Etihad an International Airline and a major player in the middle east aviation sector might be flying latest high tech aeroplane but on ground level their website booking process is full of glitches.
While trying to book an Etihad Airways flight via online through their (desktop version) website following glitches were encountered over few days.
1.When you click your meal preference and click continue the screen disappeared and the first page of the booking system appeared.
2.After you finalize your seat preference and click continue the booking process doesn’t go further and come back to the home page of the website.
3.Somehow if you are lucky and reach the payment page it shows only two options for payment one is CREDIT/DEBIT/LOCAL CARD option by AMEX or Net Banking which is strange because if somebody has VISA or MASTER CARD what they shall do.
Etihad Payment page show option only for American express card or Net Banking
4. We tried again but this time on payment page without even filling info, it started showing message INCORRECT CARD NUMBER???
5.We assumed that may be it is just for reference AMEX is written but is shall accept other CCARD as well so we filled up Mastercard CCARD and other relevant info and click CONFIRM for payment but we are on same page, we click again but again no clarity Card is charged or not? Now we were not even sure whether payment is deducted from CARD and adding to confusion and stress.
This simple technical difficulty can only create lots of confusion and erode customers trust in such an eminent airline.
We wonder how many customers would have been put off by this disappointing booking experience? What is the point of so much advertising budget when basic website don’t function well and on the top of it there is no online chat system for help in case customer encountered any problem?
Would the concern Etihad Airways officials would look into this issue or Etihad may also be started falling in the category of airlines such as Air India where customers are suffering and CMD Pradeep silent.
To be updated soon…
Note: On this positive note the pricing of Etihad airlines were found to be competitive and good choice of timing to fly between DEL to LON sector.
Inaddition online fare structure of Etihad airways was found to be transparent unlike Air India’s unethical misleading and non-transparent travel agent such as “Tickets to India” ticketstoindia (reviews) who didn’t bother to explain fare structure and refund details despite 11 emails and Air India (Reviews).
Etihad Customer Service: We contacted Delhi customer service at 1800223901 to find out if our Ccard has been charged or not.
Customer service advisor Yogita picked the phone but instead of resolving the query she disconnected the phone. We tried again and this time, fortunately, the gentleman on the other side confirmed no booking has been done in their system which means our CCard shouldn’t have been charged.
More reviews about Etihad Airways on Trip Advisor website